Everyone can search Knowledge, and Report a problem shows a few articles under Try these first.
Write one
People with knowledge access (desk managers and administrators):
- In Knowledge, choose Write an article.
- Fill in the Title, the Desk (leave it empty for every desk), the Words people search for, and The answer.
- Choose Save as a draft.
Review and publish
A new article, and every change to one, is a new version. It shows to everyone once someone reviews it and chooses Review and publish. Until then the published version stays. Each article shows its version and who reviewed it.
To change an article choose Change. To take it down choose Retire.
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