Solutions · Report it once, from the label

Service Desk

Desks and queues for IT, facilities and people questions: tickets from a QR scan or the portal, public replies and private notes, service clocks on a business calendar, and routing to the applet that owns the work.

StatusIn development
Built with
  • Core applet
  • Python and FastAPI
  • Service clocks on business hours
  • Routes work by the relay

Service Desk gives each team a desk and a queue: IT, facilities, people questions. Requesters raise tickets from the portal or by scanning a label; agents reply in public or note in private, and every ticket has a response and resolution clock on its desk's business calendar.

It is a Core applet linked to HR, Asset Management, Training and Flow: requesters and their roles come from HR, items and places from Asset Management, and a faulty item is routed to Asset Management, which says what it did without closing the ticket for the agent.

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Solutions · PlatformIn development

Core

A front door for an organisation's internal applications: one sign-in, local or single sign-on, one design system, personal appearance settings, and applets that plug in behind it.

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