Some desks are restricted, such as Restricted concerns in the sandbox. Anyone can raise a concern there: look for services marked A concern in confidence on Report a problem.
- Only the desk's own members see its tickets. Auditors and administrators do not, unless they are members.
- Opening a restricted concern is recorded in the audit trail.
- If the desk needs another department, it writes a summary of what they need to know. Your own words never leave the desk.
- A ticket export leaves out restricted tickets' titles.
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