Home: your inbox
If you work a desk, Home shows, when there is any:
- Assigned to you.
- News from other applets: progress on work you routed to Asset Management or Facilities.
- Waiting for your approval, for desk managers.
- Not yet assigned, on the desks you work.
- Past a target: response or resolution clocks gone past their targets.
- Tasks from Flow: steps of a process the desk does, such as setting up a new starter's accounts.
The number beside Home counts the unassigned tickets, approvals and news waiting.
Tickets: the queue
Tickets lists the desks you work (and, for an auditor, every desk that is not restricted). Filter by:
- Desk.
- State: Open (the default), All, or one state.
- Owner: Me, Nobody yet, or a name, chosen as you type.
- Search: a reference, words from the title, or a name.
Each row shows the priority, the state, past target when a clock has gone over, and when it must be resolved by.
Who works a desk
A desk's agents are its individual members, and everyone currently employed in a department linked to the desk in HR's records. A starter is an agent straight away; a leaver stops being one.
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