Any department's desk takes requests here, not only IT.
Find the service
- Choose Report a problem. Every desk is shown as a card with its services.
- Type in What do you need?, for example payslip, holiday, projector or heating, or narrow the list by Department or Kind.
- Choose a service.
Each service is one of four kinds: Something is broken, A request, A question or A concern in confidence. A service marked needs approval is approved by a desk manager before the desk refers it on.
Fill in the form
The form shows the service's guidance and which desk it goes to. You can change the service in What is it about? by typing a word or two and choosing from the list.
- In a line: what is wrong, or what you need.
- More detail (optional).
- Any questions the service asks.
- Item or place (optional): type part of the code printed under the item's or room's QR label, or its name, such as projector or Training Room, and choose it. You can scan the label instead: see Scan a label to report a fault.
- For which of your roles? (optional), if it is about one of your jobs.
Choose Raise it. The ticket opens with its reference, and you can follow it from Home.
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