Guide · Getting started

Scan a label to report a fault

Report a fault with an item or a room from the QR label on it.

Updated 31 October 2026

Items and rooms carry a QR label from Asset Management. Scanning it fills in the ticket's item or place for you.

  1. Choose Scan a label, on Home or Report a problem.
  2. Choose Use the camera and point it at the label, or take a photo of the label. (Use the camera appears only in browsers that can read QR codes; a photo works everywhere.)
  3. Core's scan page opens and says what the item or room is. Choose Report a fault.
  4. The form opens with the item or place marked scanned. Fill in the rest and choose Raise it.

Your phone's own camera app works too: the label holds the address of Core's scan page.

No label, or it will not scan? Choose Type the code instead and type the code printed under the QR code.

Was this helpful?