The usual path
- New: logged, scanned or routed by a service desk. A coordinator triages it.
- Triaged: it has a category and a priority. If the category needs approval, it waits for a Facilities Manager. If not, it is approved at once.
- Approved: ready to give to someone.
- Assigned: a technician on the team or a contractor has it, and the time can be booked.
- In progress: the work has started.
- Completed, waiting for verification: the work is done, and a Facilities Manager checks it.
- Verified and closed: the work is accepted.
A plan's job starts at approved, or at assigned when the plan names a technician: the plan is its approval.
What the states mean
| State | Meaning |
|---|---|
| new | Waiting to be triaged |
| triaged | Waiting for a Facilities Manager's approval |
| approved | Ready to assign |
| assigned | A technician or contractor has it |
| in progress | The work has started, or it was sent back or reopened |
| completed, waiting for verification | Done and waiting to be checked (To verify in the Jobs filter) |
| verified and closed | Checked and accepted |
| Work verified; safety clearance pending | Checked, but a safety hold is still in place |
| cancelled | Stopped before the work started |
Going back
- Send back: the work is not finished. The job returns to in progress, with what still needs doing.
- Reopen: verified work needs more. The job returns to in progress, with why.
- Cancel the job: only before the work starts, with a reason. A job under way is finished or sent back, not cancelled.
Kinds and priorities
Every job is reactive (a fault or repair), planned (from a maintenance plan) or a safety action. Its priority runs from P1 (now) to P4 (when convenient).
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