You do not need access to Facilities to get something fixed. Report it on Service Desk, and follow it on your ticket.
Report it
- Raise a ticket with the desk that looks after buildings: see Report a problem or ask for something.
- If the item or room has a QR label, scan it: see Scan a label to report a fault.
What happens next
- The desk routes the work to Facilities: see Route a ticket to Asset Management or Facilities.
- A job appears in Facilities as new, with the desk's short summary as its title.
- Facilities triages it, assigns it and does the work. Each step is sent back to the desk, and your ticket shows where the work has got to.
- When the work is verified, the desk checks with you that it is fixed before your ticket is resolved.
If you work in Facilities
When you scan a label, Core's scan page shows what Facilities offers for that item or place. If your access level logs jobs, choose Log a Facilities job: see Log a job. If you can see the work on it, its open jobs are listed too.
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